Refund Policy

The voucher you purchase may be redeemed for goods and/or services available from the seller of such goods and services, defined as the "Merchant." The Merchant, not Tuango, is the seller of all goods and services and is solely responsible for redeeming any voucher you purchase. Tuango sells vouchers that can be redeemed in connection with your purchase of the Merchant’s goods and/or services.

You can modify or cancel your order on the release date of the offer until midnight by filling out the form at www.tuango.ca/en/support . Once the deal expires, your credit card will be charged, the sale is considered final and returns are not permitted, however, should a situation occur that renders it impossible for you to redeem your voucher, Tuango will make every effort to ensure you get your money back.

If there is a problem with your purchase, it is important to contact us as soon as possible. To inquire about a refund, please fill out the form at www.tuango.ca/en/support  and someone will help you with your refund request.

*****We wish to inform you that our customer service department is currently receiving an unsually high volume of requests. At Tuango, our priority will always be to provide an attentive and efficient service. Therefore, please be advised that despite this period of extreme traffic, we will give your request the attention it deserves. However, it is possible that the normal 48h delay is exceeded. Thank you for your comprehension.